Every order goes packed originally. Some gifts and surprises can be often found along your orders.

We take around 4-6 business days to fulfill and ship your orders. Delivery times will depend on your zone and where the products are being shipped from. More insights can be found on our shipping policies page.

Shippings to Europe and UK will take around 8-14 business days after being shipped.

Shipping Protection can also be bought while checking-out, that way your order goes protected from shipping damaging, getting lost or stolen and any other occasion that goes far from Urban's control.

We offer a 15 day money back guarantee after your order's arrival date. Once we get back the product and it goes through our "return" parameters, you'll get a notification saying that your money is on the way and it shouldn’t take more then 3-5 days to be back on your account.

At urban we take quality very seriously and every product goes through a list of "tests" before going to your house. Some errors might occur and our support team is glad to help in those situations. You can also find more about this on our returns/trades policy page.